Privacy Policy

Service Provider: Jakub Krzyżanowski (operating an unregistered business activity). Electronic contact: support@cortano.cloud. Correspondence: al. Solidarności 68/121, 00-240 Warszawa.

This policy explains how we process personal data when you browse our website, contact us, or use our services. We process data in accordance with the GDPR and applicable EU/EEA and Polish law.

• Contact data: name, email address, message contents.
• Account and service data: identifiers, usage metadata, configuration, billing references.
• Technical data: IP address, device and browser info, logs, cookies and similar technologies.

• Service provision and operation – performance of a contract or steps prior to entering into a contract (Art. 6(1)(b)).
• Communication and support – legitimate interests in responding to inquiries and ensuring service quality (Art. 6(1)(f)).
• Security, fraud prevention, abuse detection – legitimate interests in protecting infrastructure and users (Art. 6(1)(f)).
• Compliance with legal obligations – accounting, requests from authorities (Art. 6(1)(c)).
• Marketing or analytics (where applicable) – consent (Art. 6(1)(a)). You may withdraw consent at any time.

Data is obtained directly from you (forms, communications, service use) and automatically from your device (logs, cookies). In limited cases, we may receive data from payment or identity providers if required to deliver the service.

We may share data with service providers (e.g., hosting, security, analytics, email) strictly for the purposes described above and under data processing agreements. Data may be processed outside the EEA only with appropriate safeguards, such as Standard Contractual Clauses.

We retain personal data only as long as necessary for the purposes collected or as required by law. Typical periods: operational logs up to 12 months; contract/account data for the duration of the service and for statutory limitation periods; communications for the time needed to handle the case.

• Access, rectification, erasure, restriction of processing.
• Data portability and objection to processing based on legitimate interests or direct marketing.
• Withdrawal of consent at any time (without affecting prior lawful processing).
• Lodge a complaint with a supervisory authority. In Poland: President of the Personal Data Protection Office (UODO) – uodo.gov.pl.

We use essential cookies to operate the site and, where applicable, optional analytics/functional cookies with your consent. You can manage cookies via your browser settings and, when available, our consent prompts.

We implement technical and organizational measures appropriate to risk, including access controls, encryption in transit, and monitoring. No method of transmission or storage is 100% secure.

We may update this policy to reflect changes in law or our practices. Material changes will be communicated on this site. For questions or requests, contact support@cortano.cloud or write to al. Solidarności 68/121, 00-240 Warszawa.